HomeFAQs

Frequently Asked Questions

Hello Plumbing provides a top service for all customers. We understand that plumbing can be confusing so we’ve collated a series of frequently asked questions to make sure you have all the knowledge prior to requesting a quote or even while you are having your work undertaken.

We’re here to help you not just when you need us most!

General Queries

1
How will regular plumbing care save me time & money?

60% of your household water is used in toilets, showers and taps. A leaky tap can waste around 2000l per month. This can lead to higher than normal water bills but with regular care, you could be saving $120 per year with Hello Plumbing servicing any of your water leaks.

2
How much will it cost?

The cost of plumbing services will vary depending on your job. Some plumbers will charge an hourly rate or some may charge a fixed rate for a specific service. We provide an obligation-free and honest quote upon investigating your plumbing needs. We will give you quality advice so that you have all the correct information to aid your decision in choosing Hello Plumbing. There will be no hidden costs, no surprising fees and after we fix your issue we will check-in to make sure everything is still functioning as normal.

We always recommend finding 3 quotes to compare…

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Leaky Taps & Toilets

1
How do I know if I have a water leak?

It could just be that you hear or see the leak. Other signs could be water stains across walls or ceilings, stained floorboards, damp carpets, peeling paint or mould.

2
Why is my tap leaking?

Leaking taps are often caused by a range of factors. A water leak can seep through the trap, a tap lever may be faulty or the tap spout can leak due to a damaged washer. We recommend checking where your leak is coming from to prevent any water damage before your local plumber arrives.

3
How soon do I need to get it fixed?

It’s very important to get it fixed immediately as the longer you leave the water leaking, the bigger your water bill! The water could also cause damage to your property.

Fixing a leaky toilet

Blocked Drains & Toilets

1
How do I know if I have a blocked drain?

Sometimes it can take a while for a blockage to build up and become obvious. It’s important to be aware of the signs of a blocked drain so you can fix it before it causes any long-term damage. Here are some tell-tale signs of a blocked drain:

  • Your toilet, shower, bath or sink is draining slowly or not at all
  • If flushing the toilet causes water to rise in the shower, or running taps causes the water in the toilet to rise
  • If any appliances which use water are causing water to rise elsewhere, including external drains
  • A bad smell – this can often be the first signed of a blocked drain
  • Gurgling noises from drains, plug holes, flushing your toilet and in your pipes.
2
Can I fix a blocked toilet myself?

Fixing a blocked toilet can be tricky depending on what has caused the problem. The most common at-home remedy is combining baking soda and vinegar, pouring the mixture into the bowl and flushing the toilet. However, this solution will not clear stubborn blockages, you will most likely have to call a plumber to resolve the issue at hand.

3
How do I unblock a drain?

Many factors can cause a blocked drain, from pouring grease and oil down your sink to hair clogging up your bath or shower drain. There are many methods that can be used to unblock a drain including pouring boiling water down the drain; using a plunger (about 10 strokes should do the trick); baking soda and vinegar or using a coat hanger. Give us a call if you need further help! To prevent future blockages avoid pouring liquid down the drain that may solidify or clock the pipes and add a drain trap to your bathtubs and showers.

Blocked Drains

Drain Relining

1
What is drain relining?

Drain relining is quicker and more affordable than digging or excavating on your property to find the problem pipe. We identify the damaged pipe with an in-drain camera, then mend the cracked or damaged piping by inserting a pipe liner into the drain, without disturbing the surrounding environment. This pipe liner will permanently replace the current drain structure with a service-life guarantee of up to 50 years.

2
Do I need to reline my drains?

If you suspect a leak or collapse in your drains or pipes, you need to reline your drains as soon as possible. If your pipes are just old, it’s also a good idea to undergo drain relining, and keep them working well for up to 50 years.

3
What does drain relining cost?

The cost of drain relining can vary dependent on a number of reasons, including the size and number of damaged pipes, the time the job requires to be completed, the equipment needed and the number of people needed to complete your job. However, each element is evaluated accordingly to guarantee a professional and successful job. Hello Plumbing is proud to offer you a high-quality service with your budget in mind. We will always be upfront and honest with our costs from the beginning.

Contact Hello Plumbing today on 1300 30 30 55 and one of our friendly plumbers will be more than happy to assist you.

4
How disruptive will pipe relining be?

Our technology means there is no need to dig trenches or disturb the area around the pipe. It also means you will not have to spend time and money afterwards fixing the area – for example relaying a path or garden.

Fresh pipe lining procedure

Gas Fitting Services

1
Can plumbers carry out gas fitting work?

Yes, Hello Plumbing can! You will see many businesses offer both plumbing and gas fitting services. But you must make sure those carrying out these services are trained and licensed. We’ve got the certifications and qualifications to prove this should you have any concerns.

2
How do I recognise a gas leak?

Do you recognise the following?
– A “rotten egg” smell
– The bubbling of wet or flooded areas
– Dust particles blowing from the ground where the gas is installed
– Deteriorating vegetation
– A hissing sound that is coming from the area your gas is installed

If yes, then a gas leak may very well be present! Call us now on 1300 30 30 55 and we’ll be there to help.

3
What do I do if I recognise a gas leak?

Immediately turn off your gas supply from your meter and turn off all gas appliances. Make sure you open all windows and doors in your property. Call Hello Plumbing on 1300 30 30 55 and we will be happy to help!

Gas Fitting

Hot Water

1
What do I do if I have no hot water, or if my hot water system is not working?

If you have no hot water or if your hot water system is not working, call Hello Plumbing. We can provide you with a full quote to fix your hot water as quickly as possible.

2
What brands of hot water systems can you fix?

We can service all the major brands of hot water systems including Rinnai, Bosch, Kelvinator, Rheem, Dux and AquaMAX.

3
What brands of hot water system to do you recommend for installation?

We recommend Rheem, Therman and Rinnai.

Hot Water

Do you have any other questions?

Hello Plumbing are trusted, local plumbers in Sydney and we have built our reputation on the quality of our workmanship, our technical expertise and our honest quoting with no hidden fees or surprising costs.
CALL US TODAY, DO NOT DELAY

Contact us now for a quote

Contact us now for a quote

Contact Us

info@helloplumbing.com.au
27/19 Narabang Way, Belrose NSW 2085

The Local Plumber You Can Trust

Proud to serve all regions across Sydney and be a top service business with our customer’s interests put first. Always.

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Watermark Certification
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