Every Hello Plumbing customer is always given the highest level of service. From giving an honest, obligation-free plumbing quote with quality advice through to delivering an outstanding solution and result for your plumbing problem.
We then check-in with you to make sure everything is functioning as it should be and you’re still happy well after one of our team has visited your home or business. No hidden costs. No surprising fees.
PLEASE NOTE: WE RECOMMEND EVERY CUSTOMER GET 3 QUOTE BEFORE PROCEEDING WITH ANY WORKS.
Once you have made an appointment with one of our team of friendly local plumbers we will call approximately 20-30 minutes before we arrive to introduce ourselves.
You will also receive a booking reminder text message.
The plumber will inspect the problem that you need solving and give you a 100% accurate price if we are to proceed with your service.
As every job is different, we may provide an initial cost to delve into your plumbing problem further. If your plumbing service is appearing more complicated than what can be seen on the surface this extra time allows us to inspect the job further. This will be explained to you prior to going ahead so that your quote is honest from the start rather than based on an hourly rate.
PLEASE NOTE AS EVERY JOB IS QUOTED THROUGH FLATRATENOW SOFTWARE. JOBS ARE NOT ITEMISED INTO TIME AND MATERIALS.
We suggest contacting a “do and charge” plumber if you would like a breakdown of costs on jobs. As we run a larger efficient company it is impossible for us to break down our costs into “time & Labour.”
Other costs outside of an Hourly rate include but aren’t limited to. Insurance, Work vehicles, Office staff, Office costs, Warehousing costs, Marketing costs and the list goes on.
In the event of a blocked drain we will clear the blockage to limit any further complications and show you the problem areas within your drain. We will usually then give three options to fixing your blocked drain:
Option 1 – Fix the immediate root or pipe breakage.
Option 2 – Fix multiple effected joints within the pipe
Option 3 – Future proof or fully upgrade a sewer or stormwater drain. This is usually a very expensive job and should not be taken lightly. This option is usually reserved for very old pipework systems.
Can’t afford these fixes right now? Alternatively, we can always just clear your drain and monitor how this goes for you. Clearing a blocked drain is often a short-term solution but Hello Plumbing is here to provide a long-term fix!
Once you are satisfied and happy that your plumbing service has been completed our plumber will charge you the agreed-upon amount.
We will then be in touch to check that you had the best possible experience with Hello Plumbing and kindly ask for your feedback on a review site. Your honest opinion not only ensures future business for Hello Plumbing but makes sure that we remain accountable to provide an honest, reliable, and high-quality service.
Following your service, you’ll also receive a small token to remember our company once we have finished the job!